L.L.Bean: Satisfaction guaranteed!

 A few months ago, I noticed my Bean Boots' laces were coming apart at one spot. After contacting Customer Service, 3 weeks later I found new laces in my mailbox. 

Sent for free, as you can imagine.

That's what I call Satisfaction Guaranteed! Thank you L.L.Bean!

Ouch!

Brand new laces. Thank you L.L.Bean!